Mini of Portland Service Center

Forced to leave the car in a line of 20+ cars because they don’t allow you to make a drop off appointment. They said 3-4 days. Called on 4th day and they said 5-6 days and that there were 26 cars ahead of me. Would be next week. Ended up just picking up the car. Waste of time driving back and forth and customer service guy was so over the top “nice” that it was rude. I’ve never heard of needing to leave your car for 2 weeks just to get it looked at.

I have had the best experience buying my mini cooper countryman from mini of Portland. The car runs like a champ but any time I have needs the mini of Portland service team is incredible. Derek has helped me numerous times and he is thorough and so friendly. Oil changes, vehicle maintenance, anything my car needs I’m thrilled to work them.

I felt like I was part of the experience, Anna, coordinated everything. Andre sent me a full video of my car inspection so I could see exactly what he was talking about. The price was fair and they ended up keeping the car overnight. Mini of Portland, gave me a lovely loaner car and then drove the 2.5 hours to my home in Newport to bring my car to me. Excellent service.

I had these guys code my JCW Pro Exhaust and everything went well! I was a bit nervous since the online service scheduler was only able to let me schedule a 20 minute appointment. All of my nerves were eased the moment I walked in the service department and Nathan greeted me warmly. I had several questions regarding various elements of my Mini and Nathan gave me solid responses to all my inquiries. All of the employees I encountered at Mini of Portland were very low-key and easygoing. I felt no adverse pressure. Jeff at the parts counter was another employee who made my day. If anybody else is unsure about the JCW Pro Exhaust coding, I highly recommend coming to Mini of Portland and have th…

I live in Ashland, OR which is a 5t hour drive from Portland. When my new electric Mini (which I love!) had a persistent warning message (which didn't interfere with the car's performance) the service department arranged for a flatbed truck to take my car to Portland. No haggling. The car was trucked to Portland, fixed and then returned to me within 4 days all covered by the warranty. I was SO impressed with Portland Mini. Besides having a very fun car to drive, I had perfect customer service from purchase to service. I highly recommend this business and I highly recommend the Mini electric!